Basic Nagios Support
Frontline Provides basic support of Nagios to enterprise customers. Basic support is set up to provide customers with an engineer that is available to manage the Nagios platform on a time and materials support contract.
Basic support will include the following:
- Email Queue for customer to submit requests
- Requests processed with 2 business days
- Toll free number to call in emergency requests
- Emergency requests will be billed $750 per incident which includes three hours of Professional services.
- Knowledgeable engineer to address your requests
- Set up secure session to Nagios server for changes
- Emergency response availability
- All engineering work to be completed at professional services rate.
- 2nd and 3rd level engineering available via Professional services rates.
Add on:
- Custom plug-ins
- Custom Agents
- Custom monitoring o Simulations of application process monitoring
- End user simulations monitoring o Database monitoring o End-to-end monitoring
- Integration with help desk alerting
