Enterprise Premium Nagios Support
Nagios management customers have access to our Nagios engineering support during 24x7x365. Customers have several options for support: via phone, email or web portal.
Standard response is 4-business hours. Emergency response is available for ‘Hard Down’ situations. Frontline recommends that we tune each Nagios system for 3 months prior to engaging in Management.
HARD DOWN – system is down and is impacting the production environment. Urgent requests must be submitted via Phone. Also customer must provide remote access to system or a qualified engineer to act as a liaison to solve the issue around the clock until issue is resolved.
FrontLine will provide the following services to our managed customers:
- Troubleshoot Nagios issues
- Nagios Patch Management
- Version Release
- Provide plug-ins
- Standard plug-ins when available
- Testing – professional services rates apply
- Standard plug-ins when available
- Provide agents
- Standard (When available)
- Testing – professional service rates apply
- Standard (When available)
- Configuration of monitored hosts/Services
- 6 per month
- Tuning of escalations
- 1 per month
- Back-up of Nagios Configurations.
- Custom Configuration support 7% discount off Professional service
- 3rd Level engineering support
- Network, systems and security
- Professional services rates apply at 7% discount
- Integration of systems support
- Professional services rates apply at 7% discount
Add on:
- Custom plug-ins
- Custom Agents
- Custom monitoring
- Simulations of application process monitoring
- End user simulations monitoring
- Database monitoring
- End-to-end monitoring
- Integration with help desk alerting
